You will typically receive your water bill monthly.
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Frequently Asked Questions
Bill Information
How often are water bills issued?
What should I do if I haven't received my water bill?
If you haven't received your water bill, you can:
1. Visit your nearest Ranhill SAJ counter. Please bring the current water meter reading or a clear photo of the water meter display
2. Email us at customer.care@ranhill.com.my
3. Call us at 1800-88-7474
4. Check your bill on our customer portal or MySAJ 2.0 mobile application
Why has my water bill increased unexpectedly?
This may be due to a leak in your internal plumbing or an overflow in your roof tank.
How can I tell if there’s a leak in my plumbing?
Before going to bed, take a reading of your water meter while no one in the house is using water. The next morning, before using any water, check the meter again and compare the readings. If there is a difference, it indicates that water is flowing somewhere, even if no water is being used.
Where can I make a payment for my water bill?
You can pay your water bills using the following options:
1. Ranhill SAJ Counter (nearest to you)
2. PayQuick Kiosk
3. JomPAY (Biller Code: 3673)
4. MySAJ 2.0 mobile application
5. Ranhill SAJ Website
6. Online Banking
7. Bank Islam
8. Maybank
9. Agro Bank
10. 7-Eleven Branches
11. Bank Simpanan Nasional Agents
12. MobilityOne
13. Pos Malaysia Counters (Johor State)
14. Pos Malaysia Application
15. e-Pay Service
16. Credit Card
Water Supply Application / Disconnection / Reconnection
How do I apply for a water supply connection?
To apply for a water supply connection, you’ll need to appoint a licensed plumber to install the internal plumbing system and submit your new water application.
Why has my water supply been disconnected?
Water supply may be disconnected either:
- Upon customers' request
- Due to enforcement actions
How can I restore my water supply if it has been disconnected?
To reconnect your water supply, complete and submit the Water Supply Services Agreement Form along with all required supporting documents at a Ranhill SAJ counter. Proof of payment must also be received before reconnection can proceed.
When will my water supply be reconnected?
Water supply will be reconnected within two days after the deposit and connection fee, or all outstanding arrears and reconnection fees, have been paid.
Water Meters
How long does it usually take to install a new individual water meter?
The water meter will be installed within two working days from the date the deposit is paid.
Why is my water meter installed outside my property?
Water meters are typically installed outside for convenient meter reading.
How can I tell if my water meter is faulty?
A water meter is considered faulty if:
i) It cannot be read—for instance, if the glass is broken, the dial or display is obscured, the meter counter digits are irregular or misaligned, or the counter movement is stuck (daily readings remain the same despite daily water use).
ii) There is evidence of tampering or vandalism, preventing the meter from providing an accurate reading.
What should I do if I discover my water meter is faulty?
Please report promptly by:
i. Call 1800-88-7474
ii. Submitting a complaint through our website or mobile app
iii. Email us at customer.care@ranhill.com.my
iv. Visit your nearest Ranhill SAJ counter
Can I request a test if I’m unsatisfied with my water meter’s performance?
You can request a water meter test by completing the Water Meter Testing Form and submitting it with the required deposit.
What steps can I take to lower my water bill?
Use water wisely with these helpful tips for conservation and efficiency. Click here for more Water Saving Tips
Miscellaneous
How does Ranhill SAJ notify consumers of water supply interruptions?
For scheduled water supply interruptions, consumers will be notified at least 24 hours in advance via official social media channels of Ranhill SAJ. You can also check our website at www.ranhillsaj.com.my for the latest updates.
What is Non-Revenue Water (NRW)?
Non-Revenue Water (NRW) is the difference between the total volume of water supplied to the system and the volume of water that is billed to customers.
What should I do if I notice a water pipe burst or leak in a public area?
If you notice any bursts, leaks, or overflowing tanks, please email us at customer.care@ranhill.com.my.
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