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Generally you will receive your water bill once a month
If you do not receive your water bill, you can :
1. Visit our nearest Ranhill SAJ counter and you can bring along current reading at the water meter or taking clear picture of water meter counter
2. Email us customer.care@ranhill.com.my
3. Call 1800-88-7474
4. Check at our customer portal or mobile application
This can be due to leakage in your internal plumbing or overflow of the roof tank.
Before going to bed and everybody in the house is not using water, read the water meter. Next morning, before using any water, read the water meter again and checks if there is any differences in the reading. If there is a difference in the reading then water is flowing somewhere even there is no usage. Click here to read more tips.
You can pay your water bills at Ranhill SAJ nearest to you - counter or PayQuick kiosk, via JomPAY (Biller code:3673), mobile application, our website, online banking, Bank Islam, Maybank & Agro Bank, 7-Eleven branches, Agent Bank Simpanan Nasional, MobilityOne, counter Pos Malaysia Johor State & Pos Malaysia application, e-Pay service and Credit Card
For applying for water supply you are required to appoint a licensed plumber to install internal plumbing system and as representative to submit your new water application
Water supply can be disconnected either:
- by request from customer
- by enforcement
Application to reconnect your water supply can be made by completing and submitting Water Supply Services Agreement Form with complete supporting documents and submit it to Ranhill SAJ counter OR received proof of payment before reconnection of water supply can be made
Water Supply will be made within two (2) days after deposit and connection fee OR all the outstanding arrears and reconnection fees are made
Water meter will be installed within two (2) working days from the date of deposit paid
Water meters are normally fitted outside for ease of meter reading.
Water meters are considered faulty if:
i) Cannot be read, for example if the glass on the meter is broken, the meter dial or display is obscured or the digit position of the meter counter is irregular or in the middle, the movement of the meter counter is not smooth/stuck (daily readings remain the same) even though water is used daily
ii) Interference / vandalism done at customer meter so that the meter cannot give a correct reading
Promptly report to us by :
i. Visit our nearest Ranhill SAJ counter
ii. Email us customer.care@ranhill.com.my
iii. Call 1800-88-7474
iv. complaint through our website or mobile apps
You can apply for water meter testing by filling up a Water Meter Testing Form together with payment of deposit
You can use your water wisely. There are some tips on how to use water wisely.
For scheduled water supply interruptions, consumers will be notified at least 24 hours in advanced through local newspaper or radio. If affected area is small, flyers will be distributed. You can also find out from our website at www.ranhillsaj.com.my for the latest water interruptions, if any.
NRW is the difference between the volume of water put into the system and the volume of water billed.
If you spotted any bursts, leaks or tanks overflow, please email us at customer.care@ranhill.com.my
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