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  • Home
  • Customer Information Centre

Customer Information Centre

Established in October 1999, the Customer Information Centre comprises Ranhill SAJ Info Center (SAJIC) and serves as a hub for handling complaints and providing local information for water consumers in Johor. We offer round-the-clock service, seven days a week. 

We are responsible for handling mediums of complaint that consist of: 

  • Hotline: 1800-88-7474
  • SMS: AT< >RanhillSAJ < > Aduan and send to 63001
  • Email: customer.care@ranhill.com.my

Our primary objective is to provide the most current information regarding local water supply issues and to address any complaints related to water supply challenges faced by consumers. Additionally, consumers can access the latest updates on their bills and any water disruptions.

On average, Ranhill SAJ Info Centre receives more than 31,800 calls per month, covering a wide range of complaint categories, including no water supply, leakages, water quality concerns, damage inquiries, low water pressure, billing inquiries, and other related matters.