Privacy Notice

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Welcome to ranhill.com.my

These terms and conditions outline the rules and regulations for the use of Ranhill Utilities Berhad's Website, located at www.ranhill.com.my.

By visiting and using ranhill.com.my, you indicate your acceptance of all the terms and conditions mentioned on this page.

If you do not agree with these terms and conditions, we kindly ask you to refrain from accessing or using our website.

In these Terms and Conditions, Privacy Statement, and Disclaimer Notice, as well as in all agreements between the Client and the Company, certain terms are used with specific meanings.

"Client," "You," and "Your," refer to the person accessing our website and agreeing to our terms and conditions.

"The Company," "Ourselves," "We," "Our," and "Us" refer to our organization.

"Party," "Parties," or "Us," refer to both the Client and the Company.

These terms are interchangeable and refer to the offer, acceptance, and consideration of payment necessary to provide our services in accordance with and subject to Malaysian law. This includes any use of singular, plural, capitalization, or pronouns such as he/she or they.

Cookies

During your use of ranhill.com.my, you agree to the implementation of cookies in accordance with the Privacy Policy of Ranhill Utilities Berhad. Cookies are a common feature among interactive websites that help us remember your details for each visit, making it more convenient for you when navigating our site. Our website employs cookies to enhance the functionality of certain areas, resulting in a better user experience. Furthermore, some of our affiliate/advertising partners may also utilize cookies.

License

Except as explicitly stated, Ranhill Utilities Berhad and/or its licensors retain all intellectual property rights for the content displayed on ranhill.com.my. These rights are protected, and all such rights are reserved. You are permitted to access this website and its content solely for your personal use, subject to the restrictions outlined in these terms and conditions.

User Conduct Guidelines

Some sections of this website enable users to share and exchange opinions and information. It is crucial to understand that Ranhill Utilities Berhad does not pre-screen, edit, publish, or review Comments before they appear on the website. Comments expressed by users do not represent the views and opinions of Ranhill Utilities Berhad, its agents, or affiliates. The Comments reflect the views and opinions of the user who posted them. To the extent permitted by applicable laws, Ranhill Utilities Berhad shall not be held liable for any Comments or for any damages, expenses, or liability caused by the use of and/or posting of and/or appearance of Comments on this website.

Ranhill Utilities Berhad reserves the right to monitor all Comments and remove any Comments that are deemed inappropriate, offensive, or violate these Terms and Conditions.

You warrant and represent that:

1. You have the necessary licenses and consents to post Comments on our website.

2. The Comments do not infringe upon any intellectual property rights, including copyright, patent, or trademark, of any third party.

3. The Comments do not contain defamatory, libelous, offensive, indecent, or otherwise unlawful material that invades the privacy of others.

4. The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

By posting Comments on our website, you grant Ranhill Utilities Berhad a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit your Comments in any and all forms, formats, or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval

The following organizations may link to our website without prior written approval:
 1. Government agencies

2. Search engines

3. News organizations

4. Online directory distributors are allowed to link to our website in the same way they hyperlink to the websites of other listed businesses.

5. Accredited businesses, except for soliciting non-profit organizations, charity shopping malls, and charity fundraising groups, may link to our homepage, publications, or other website information as long as the link:

   a. Is not misleading or deceptive

   b. Does not imply sponsorship, endorsement, or approval of the linking party and its products and/or services

   c. Fits within the context of the linking party's site.

Hyperlinking to our Content

We may consider and approve other link requests from the following types of organizations:
 

We may consider and approve link requests from the following types of organizations:

1. Commonly-known consumer and/or business information sources

2. Dot.com community sites

3. Associations or other groups representing charities

4. Online directory distributors

5. Internet portals

6. Accounting, law, and consulting firms

7. Educational institutions and trade associations

We will approve link requests from these organizations if we determine that:

1. The link would not negatively impact our reputation or that of our accredited businesses

2. The organization does not have any negative history with us

3. The benefit to us from the visibility of the hyperlink outweighs the absence of Ranhill Utilities Berhad in the link

4. The link is in the context of general resource information

Organizations listed in paragraph 2 above may link to our homepage as long as the link:

1. Is not misleading or deceptive

2. Does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services

3. Fits within the context of the linking party's site

If you are an organization listed in paragraph 2 above and are interested in linking to our website, please send an email to Ranhill Utilities Berhad with the following information: your name, your organization name, contact information, the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. Please allow 2-3 weeks for a response.

Hyperlinking to our Content

We may consider and approve other link requests from the following types of organizations:

Links to our website may include:

1. Our corporate name

2. The URL of our website

3. Any other descriptive text that accurately represents our website and makes sense within the context and format of content on the linking party’s site

However, the use of our logo or other artwork for linking purposes is strictly prohibited without a trademark license agreement.

iFrames

Creating frames around our webpages that alter the visual presentation or appearance of our website is strictly prohibited without prior approval and written permission from us.

Content Liability

We are not liable for any content that appears on your website. You agree to indemnify and hold us harmless against all claims that arise from your website. Additionally, you must ensure that no links on your website infringe upon any third-party rights or promote libelous, obscene, or criminal content. Your website should not advocate for the infringement or violation of any third-party rights.

Your Privacy

At Ranhill Utilities Berhad, we prioritize protecting your privacy and ensuring that your personal information is handled in accordance with our Privacy Policy. This policy applies to all users of our website located at ranhill.com.my (the "Website").

1. Collection of Personal Information

We may collect personal information from you when you use our Website, such as your name, email address, and other contact information. We may also collect non-personal information, such as your IP address, browser type, and operating system.

2. Use of Personal Information

We may use your personal information for the following purposes:

- To provide you with our products and services;

- To communicate with you about our products and services;

- To respond to your inquiries and requests;

- To improve our products and services;

- To personalize your experience on our Website;

- To protect the security and integrity of our Website; and

- As otherwise required or permitted by law.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

- To service providers who perform services on our behalf;

- To law enforcement agencies or regulatory bodies as required or authorized by law; and

- With your consent.

4. Protection of Personal Information

We will take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee the security of any information you transmit to us over the internet, and you do so at your own risk.

5. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as otherwise required by law. We will then destroy or anonymize the information in a secure manner.

6. Access to Personal Information

You have the right to access your personal information held by us by making a written request to us at [Company Contact Information]. We may charge a reasonable fee for providing access to your personal information. We will respond to your request within a reasonable timeframe.

7. Changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time without prior notice. Any changes will be posted on this page and will apply to all personal information collected after the effective date of the revised policy. Your continued use of our Website constitutes acceptance of any such changes

Reservation of Rights

We welcome and appreciate links to our website, located at ranhill.com.my. However, we reserve the right to request that you remove any links or specific links to our website at any time. By continuing to link to our website, you agree to immediately remove the link upon request.

Additionally, we reserve the right to amend these linking terms and conditions and our linking policy at any time. By continuing to link to our website, you agree to be bound by and follow these linking terms and conditions.

We encourage you to link directly to our homepage, ranhill.com.my, and not to any other pages within our site without prior written consent. We reserve the right to revoke your permission to link to our website at any time in our sole discretion.

We kindly request that you do not use any trademarks, service marks, logos, or trade names of ours without our prior written consent. Any use of our intellectual property without such consent is strictly prohibited.

Your website should not misrepresent its relationship with us or present false or misleading impressions about our products or services. Your website should not contain content that is libelous, obscene, or criminal, or that infringes upon any third-party rights. Your website should not advocate for the infringement or other violation of any third-party rights.

We reserve the right to take legal action against any websites that violate these terms and conditions.

Removal of links from our website

If you come across any link on our website, ranhill.com.my, that you find offensive or inappropriate for any reason, please do not hesitate to contact us immediately. We will review your request and determine whether to remove the link at our discretion. We are not obligated to remove the link or respond to you directly.

We make no warranties or representations as to the correctness, completeness, or accuracy of the information presented on this website. We do not guarantee that the website will remain available, or that the material on the website will be kept up to date.

Disclaimer

To the fullest extent permitted by applicable law, we disclaim all representations, warranties, and conditions regarding our website and your use of it. This disclaimer does not limit or exclude our or your liability for death or personal injury caused by our or your negligence or for fraud or fraudulent misrepresentation. It also does not limit any liability that cannot be limited or excluded under applicable law. The limitations and prohibitions of liability set forth in this section and elsewhere in this disclaimer apply to all liabilities arising under this disclaimer, whether in contract, tort (including negligence), or breach of statutory duty. Please note that as our website and the information and services provided on it are offered free of charge, we will not be liable for any loss or damage of any kind.