Objective
This Policy serves as an avenue to provide a formal, discreet and confidential channel to enable employees or any parties to report in good faith, serious concerns of any improper conduct and/or wrongdoing that could impact the Company. This Policy also acts to provide the necessary protection and confidentiality for whistleblowers.

Scope
This Policy applies to any improper conduct involving employees as well as directors, shareholders, consultants, vendors, contractors, and/or any other parties in a business relationship with the Company.
 

Improper Conduct
Improper conduct is defined as any conduct by an employee or other parties which constitutes a criminal offence or any other conduct that involves wrongdoing or malpractice.

• Criminal offence
• Fraud
• Theft
• Misconduct

How to Report?

1. CONTACT US AT
Online: https://4uwecare.com/
Hotline: 1 700 81 5333 (Office Hours only)
Email: whistle@4uwecare.com
Mail: Tricor Roots Consulting Sdn Bhd, PO Box 10891, 50740, Kuala Lumpur

2. FIND US AT
Head, Group Legal
Ranhill Utilities Berhad
Bangunan Ranhill SAJ
Jalan Garuda, Larkin 80350 Johor Bahru, Johor Darul Takzim

Protection and Confidentiality

We protect you:

• You will be safe from retaliation
• Your identity will be kept confidential.

We Investigate Fairly:

• We'll investigate all reports promptly and thoroughly.
• Your confidentiality will be maintained.

INTEGRATED MANAGEMENT SYSTEM ( IMS) POLICY STATEMENT

BCMS, QMS, OHSMS, EnMS, ISMS, HACCP, SAMM & ABMS

True to our vision in joining the ranks of world-class organization, Ranhill SAJ is committed to implement Integrated
Management System (IMS) Policy to pursues continuous operations, quality service provision, safe and healthy workplace,
energy optimization, security of information, integrity and anti-corruption culture, quality, timely and reliable laboratory
data, and production of quality and safe potable water. The IMS policy aims to drive Ranhill SAJ to meet its customers’
expectations, comply with applicable regulatory requirement, maintain high level of integrity in its business dealings
and to grow its business based on its inherent core values, customer satisfaction, and customer-centric orientation.

Our commitments :
IMS

• For the purpose of this statement shall include all Management Systems adopted by Ranhill SAJ as
  described herein.
• To fulfill all the Management Systems standard requirements in certification and best practices.
• To comply with applicable legal and other requirements.
• To continuously improve all Management Systems in our Integrated Management System.
• To provide a framework for setting, reviewing, and achieving objectives and ensure the accessibility
• of information and necessary resources to achieve objectives and targets.

BCMS

• To maintain business continuity with minimum disruption and ensure the earliest resumption of
  business and recovery of operation with the least disruption hours and inconvenience to customers.

QMS

• To integrate our customers’ needs, regulatory compliance obligations, and other applicable
  requirements into our business process, company’s goals and strategic direction. Customer
  satisfaction is accomplished and compliance obligations are fulfilled through proactive action
  and continuous monitoring and evaluation.

OHSMS

• To provide a healthy and safe workplace, to protect the well-being of all persons in the workplace, to
  eliminate hazards, and to reduce occupational health and safety risks.
• To promote the culture of consultation and participation among employees in all health and safety
  activities in our Integrated Management System.

EnMS

• To procure energy efficient product and services that gives impact on energy performance
  and designed for optimum energy consumption.
• To ensure the safety of electrical installations at workplace is regularly inspected, tested and
  regularly maintained.

ISMS

• To protect business information assets from all threats and maintain customers’ information security.
• To take immediate action for all kind of threats and security breaches.
• Confidentiality, Integrity and Availability of information is maintained throughout business processes.
• To safeguard the confidentiality of customers’ information.

HACCP

• To produce safe potable water to our customer by implementing HACCP principles.

SAMM

• To provide excellent quality and reliability of laboratory activities with assurance on employees’
  competencies and consistent operation of the laboratory to maintain impartiality and to gain
  customers’ trust.
• To safeguard the confidentiality of customers’ information and ensure all employees abide by
  these confidentiality requirements.

ABMS

• To upheld a zero-tolerance stance to bribery and corruption and to act professionally, fairly
  and with integrity in our business process.
• To provide channels and encourage reporting on misconduct to Whistleblowing Policy.
• To provide full cooperation to Malaysian Anti-Corruption Commission (MACC) and established
  Ranhill SAJ ABMS Team for the purpose of curbing corruption practices in Ranhill SAJ.

This IMS Policy applies to the top management of Ranhill SAJ, all Ranhill SAJ employees (whether permanent
or temporary), and individuals acting on Ranhill SAJ’s behalf.